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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a  exchange.

please wait 1-3 Days till the exchange will process by shipping company

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


To complete your Exchange, we require a receipt or proof of purchase.

Refunds (if applicable)

Please let us know your reasons for returns and/or exchange requirements within 30 days of receiving the order.

If you need a size exchange, we’d happily arrange for that depending on availability.

If you need to return a product or exchange it for another, we’re happy to arrange for that too.

We request you to return the products in their original packaging along with the original packing

Please note that we will NOT accept returns of products that have been used, laundered or customer damaged.

Please note that we do NOT accept returns or refunds for items on sale or been purchased offline.

miscellaneous charges except paper printing or something else other than shipping charges not included in Free Return.You have to pay for printing charges or packaging which shipping company needed

The cost of delivery for returns/refunds is not refundable, but we will gladly cover the cost of delivering replacement items to you if it’s within United Kingdom and United States

Unfortunately, we cannot offer the same terms to international customers and shipping charges would apply for order exchanges.

To start your return process, go to send an email to sales.fashionray@gmail.con with complete details of your order and items being returned. Please refer to your invoice or the email that you received with the order.

Refund Usually take 4-10 Business Days.


If we reject it you will get back the product as in the same condition which you have ordered or shared the picture


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact.fashionray@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We also replace items if they are defective or damaged or you received the wrong size or color which you have ordered.  If you need to exchange it for the same item, send us an email at


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail us on  sales.fashionray@gmail.com and we will give you to the nearest supplier address and you will ship it to them.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned.

for address exchange you should update us within 48 hrs after making a purchase otherwise we won't make a refund or return if its go to the wrong address which given by you in our system.


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